All CollectionsTroubleshootingOrdersOrders9 articlesDisabling in-store order notificationsHow to reduce the email notifications you receive for transactions in your POSAn order uploaded with a "No Product Found" line itemWhen a linkable product is not found, the POS product "No Product Found" is added to sales created in your POS.A Shopify order did not downloadRecent orders from Shopify that don't appear in your POS can usually be fixed with Mortar's resync order action.Shopify orders missing in Lightspeed (X Series)Connected Lightspeed (X-Series) and Shopify Orders are not showing up in POS? Make sure you created a payment type "Shopify" in Lightspeed.Why is there a migration varianceIf an POS transaction is out of balance, the "Migration variance" payment type will be used.Returning test ordersMortar automatic sends returns to your POS.Additional Order TroubleshootingOrders that do not reach your POS are typically caused by settings that may need to be updated.Taxes on Shopify orders placed using Meta/FacebookFixing pending Heartland ordersCommon reasons for Shopify orders in Heartland with a pending status.