The "No Product Found" product will be added to the Order, Invoice, or Sale associated with a Shopify order in place of a product that is not properly linked between your POS and Shopify.

If a matching SKU is not found in your POS, the "No Product Found" product is used in its place.

If your POS allows, you may replace the "No Product Found" product and quantity with the correct product on the invoice. You can use an exchange in your POS to complete the process. POS exchanges do not impact the original Shopify order.

If you frequently find the "No Product Found" product on invoices, it is possible to reduce its occurrence by updating your product linking. If you need any assistance, please contact Mortar support.