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Required POS Products
Required POS Products

The required products are both informational and ensure orders meet the requirements to be added to your POS.

Updated over a week ago

Overview

Several special-use required products may appear on transactions to bridge between a Shopify order and the way your POS creates transactions. The purpose of these products is to be informational and to ensure that financials are balanced to allow fully complete transactions to be made in your POS. Which required products you see will depend on your POS and the type of transaction.

Required product creation

Required products are created automatically by Mortar as needed.

ALERT! It is essential that these required products are NOT archived, renamed, or SKUs edited.

Note: During onboarding, Heartland Retail clients may be required to disable required fields temporarily.

If your POS allows, all required products created by Mortar are:

  • Non-inventoried

  • Non-taxed

ALERT! Deleting, archiving, renaming, or changing the SKU of a required product will cause Shopify orders to be blocked from being created in your POS.

Common required products

The following required products are used to balance transactions created in your POS. Because products on this list are created automatically by Mortar as needed, finding one that is missing is not an indication of a problem... until the product is needed.

Required product

POS SKU

Reason

No Product Found

NO PRODUCT FOUND

Lightspeed (X-Series)
NO-PRODUCT-FOUND

Applied when a product is unavailable to link between Shopify and your POS

Shopify Shipping

Shopify Shipping

Lightspeed (X-Series) Shopify-Shipping

Applied when shipping charges are included on a Shopify order

Shopify Return

Shopify Refund

Lightspeed (X-Series) Shopify-Refund

Applied when a product is not restocked during a Shopify refund/return

Shopify Discount

Shopify Discount

Lightspeed (X-Series) Shopify-Discount

Applied when specific discounts are offered on Shopify

Shopify: Duties

Shopify: Duties

Lightspeed (X-Series) Shopify--Duties

Applied to orders from Shopify with customs duties on shipments

Shopify: Additional Fees

Shopify: Additional Fees

Lightspeed (X-Series) Shopify--Additional-Fees

Applied when fees are applied to orders on Shopify

Shopify Gift Card

Shopify Gift Card

Lightspeed (X-Series) Shopify-Gift-Card

Applied to orders from Shopify where a gift card is used or purchased*

*Gift card support is dependent on your Mortar plan level

Example required product

The "No Product Found" product is used when a POS version of a Product is not available to link to the transaction


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