What's the difference between the Grow and Scale plans?

Grow and Scale share many of the same sync capabilities. Product detail updates, pricing, feature tags, order edits, and gift card syncing all work the same on both plans. Scale builds on that foundation for higher-volume merchants who need advanced order routing and hands-on support.

Beyond more SKUs and higher NMV thresholds, the Scale plan adds the following:

By default, Mortar follows Shopify's order routing. On Scale, Mortar can route orders itself when you need more control than Shopify supports: prioritize fulfillment locations by a set priority order or by distance from the customer, split a line item's quantity across multiple locations, and route orders to specific locations based on their order tags.

Learn more: Complex order routing

Use order tags to control which orders download to your POS. "Allow only orders with these tags" holds orders back for review before they download; "Ignore orders with these tags" prevents matching orders from downloading at all. Pair these with Shopify Flow to automate fraud-review holds, source-based exclusions, and approval steps.

Learn more: Using order tags to manage and approve orders

Connect as many store locations as you need under one plan, rather than paying per location.

A Mortar Implementation Specialist works with you to configure and launch your integration, your support requests move to the front of the queue, and you get a dedicated account manager as a single point of contact who knows your account.