Question
What's the difference between the Connect and Grow plans?
Answer
What is included in Connect plan?
Connect keeps your inventory and orders in sync between your POS and Shopify - the foundation every Mortar account starts with. Grow builds on that foundation by letting Mortar actively manage your Shopify catalog, not just keep inventory counts current.
When you add a new product from your POS to Shopify, Mortar includes all populated, integrated product attributes (for example descriptions, images and tags) on any plan. Once a product is on Shopify, the Connect plan only keeps inventory updated for it. Product detail changes made later in your POS (including images) are not pushed to Shopify on Connect.
Merchandising details such as images and descriptions can also be managed directly in Shopify after a product is added. Prefer to manage them in your POS? Grow lets you turn on product updates.
What's added when I upgrade to Grow plan?
Both plans sync inventory and pull Shopify orders and refunds into your POS. But beyond more SKUs and higher NMV thresholds, Grow plan adds the following:
Update product details
Push product attribute updates from your POS to Shopify, so changes you make in your POS keep your online listings current automatically. On Grow, you can turn on product updates as you choose, so you control which changes in your POS are pushed to products already on Shopify. Updates aren't retroactive: turn on the update settings before you make changes in your POS, or the earlier changes won't be sent.
Learn more: Lightspeed (R-Series) · Lightspeed (X-Series) · Heartland Retail
Update variant prices
Keep your in-store and online pricing in sync automatically, including Shopify's Price and Compare at Price so sale prices display correctly.
Learn more: Lightspeed (R-Series) · Lightspeed (X-Series) · Heartland Retail
Feature tags
Control how products sync, one product at a time. Use "groupbycolor" to publish a separate Shopify product for each color in a matrix - ideal for merchandising apparel online - or "noinventory" to manage an item's inventory separately in Shopify or from another source, such as a 3PL.
Shopify order edit support
When a Shopify order is edited, exchanged, or refunded, Mortar creates the matching transactions in your POS so your records and inventory stay accurate.
Learn more: Shopify order edits
Gift card syncing
Sync gift card balances between your POS and Shopify, so customers can buy and redeem in either channel.
Learn more: Gift cards explained
Not sure which plan fits your volume? Your plan is based on your monthly Shopify NMV. See What is NMV? to learn how it's calculated. For full plan features and pricing, see usemortar.com/pricing.