Merged and Archived customers
Merged POS customers are generally self-healing. Depending on the POS, Mortar stores the customer status as Active or Archived/Deleted.
When a Shopify order is downloaded, we check the status of the customer before creating the order in the POS.
Customer Status | Matching Result |
Active | Link to the existing POS customer |
Archived/Deleted | We delete our current mapping and search for a new match by:
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Additional links