All CollectionsTroubleshootingCustomersCustomers4 articlesFields included on new customer recordsIf the customer record does not exist in your POS when an order downloads, Mortar will create the customer record.Fields updated on existing customer recordsIf the customer exists in your POS, Mortar will update customer contact with the contact information Shopify providesMerged or Archived customersMerged POS customers are generally self-healing but may extend order processing time.Duplicate customersMortar links to the first matching customer record found in your POS when customers share the same email or phone number.