Overview
Each time items are modified in Heartland Retail; they are automatically updated on Shopify. This includes when inventory is sold, received, transferred, or adjusted.
Note: Mortar will overwrite inventory adjustments made in Shopify.
How long does it take for inventory to update on Shopify?
Inventory updates to Shopify asap, usually in about 1 minute. Updates can take longer if you are in the middle of a sale or syncing a large number of products.
Inventory update speed is faster on more advanced Mortar plans. This ensures that higher SKU counts and higher volume can be managed successfully. Contact your Customer Success Manager if you are interested in upgrading your plan.
Fixing discrepancies
If you ever find an inventory discrepancy between Heartland Retail and Shopify, do the following to force an update to Shopify:
Press Save on the grid or item to update
Note: Pressing Save on a grid in Heartland Retail will update all of the items in the grid.
If the discrepancy does not resolve within a few minutes, contact Mortar support via chat or [email protected] for assistance.
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