Overview
Shopify sends notifications for all new orders, including in-store orders added by Mortar. You can reduce the number of email notifications you receive for in-store orders by either filtering your email or adjusting your Shopify notification settings.
Option 1 - Use email filtering
Refer to your email provider for instructions on creating a filter that looks for emails with the words “Someone placed order POS—” to move or delete unwanted notifications.
Note: Replace "POS-" with your order prefix if you've customized the order prefix.
Example: Creating an email filter in Gmail
Example: Creating an email filter in Gmail
While the following Instructions are for Gmail customers, these concepts can be applied to almost any email provider.
Step-by-step
Select the Gmail filter button
Use From shopifyemail.com and Has the words to search for "Someone placed order POS-" ( including the quotation marks)
Click Create filter
Select the following checkboxes
Skip the Inbox (Archive it)
Mark as read
Select Apply the label, then New label
Enter the label name: POS Transaction, then click Create
To clean up existing notifications in your inbox, check Apply this filter to matching conversations
Click Create filter
Option 2 - Adjust Shopify notification settings
You can either disable notifications for a recipient or, for more nuanced control, use "add recipient" to specify the notifications you want to receive.
Example: To only receive notifications for native Shopify orders, set the recipient to "Receive notifications" for Online orders.
Step-by-step
In Shopify, navigate to Settings > Notifications
https://admin.shopify.com/store/YOUR-STORE-NAME/settings/notifications/staff
Click on Staff notifications
Select "Add recipient"
Select an email address
Select "Online orders"
Press "Add recipient"
For notifications from multiple sources, repeat the steps above to add the recipient for each additional source.
Note: If a recipient has ALL notifications, you can:
Select the ellipse to turn ALL notifications on or off for a recipient
To deactivate a recipient's notifications, select Turn off
To reactivate the notification, select Turn on
Choose Remove to permanently stop notifications for the recipient
Additional links