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Fixing "No data" products

Step-by-step guide for linking Shopify products without a SKU or Barcode using the Mortar linking export.

Updated over a month ago

Overview

When a SKU or Barcode is not included on a Shopify Product, it is not possible to link it to a product in your POS. The solution is to add a SKU or Barcode to the Shopify Product.

Add a Shopify SKU or Barcode (UPC)

Start with a "No Data" product on the Priority or Unlinked tab of the export file.

Step-by-step

  1. Click the "Search POS" link to search for the product title in your POS; the product may have a different title in your POS, so if not found, try searching by another likely title.

  2. If no product or item exists, create a matching product in your POS

  3. Copy the item's unique ID generated by the POS, ie. Custom SKU, System ID, or Item # to the Shopify SKU field

  4. Repeat this process for any No Data product on your Linking report

Unique product link using the POS Custom SKU for Shopify SKU

Example of copying the Lightspeed (X-Series) Custom SKU to the Shopify SKU field.


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