Overview
Note: US accounts require taxes to be configured as tax-exclusive in Shopify
To ensure accurate tax calculations and reporting, Mortar automatically stops service when a US store’s Shopify tax settings are set to tax-inclusive pricing. Mortar does not check your POS tax setting. Outside the US, Mortar automatically follows Shopify’s tax settings, and service does not stop.
If you receive a notice that your service has been stopped because a US store's Shopify tax setting is set to tax-inclusive, restore service by updating your tax settings in Shopify and then selecting "Activate" in Mortar.
Restoring Service
Step-by-step
In Shopify, go to Settings > Taxes and duties.
Scroll down to Additional configuration.
Make sure Include sales tax in product price and shipping rate is turned off.
Off = Tax exclusive, taxes are charged separately from the price
On = Tax inclusive, taxes are included within the price
Open Mortar and select “Activate” in the top-right corner.
Additional links