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Account Stopped - Tax Settings

Service will automatically stop when Mortar detects misaligned tax-inclusive settings between your POS and Shopify.

Overview

Note: US accounts require taxes to be configured as tax-exclusive in your POS and Shopify

To ensure accurate tax calculations and reporting, Mortar automatically stops service when your POS is configured for tax-exclusive pricing, while Shopify is set for tax-inclusive pricing.

If you receive a notice that your service has been stopped because your tax settings do not match, restore service by updating your tax settings in Shopify and then selecting "Activate" in Mortar.

Restoring Service

Step-by-step

  1. Check your POS tax settings. Are you using tax-inclusive or tax-exclusive pricing?
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  2. Verify your Shopify tax settings match your POS configuration regarding tax inclusion and rates

    1. Settings > Taxes and Duties

    2. Scroll to the bottom to Global settings

    3. Include sales tax in product price and shipping rate

      1. Unchecked = Tax exclusive, taxes are charged separately from the price

      2. Checked = Tax inclusive, taxes are included within the price
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  3. Open Mortar and select "Activate" in the top-right corner.

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