Overview
Note: US accounts require taxes to be configured as tax-exclusive in Shopify
To ensure accurate tax calculations and reporting, Mortar automatically stops service when a US store’s Shopify tax settings are set to tax-inclusive pricing. Mortar does not check your POS tax setting. Outside the US, Mortar automatically follows Shopify’s tax settings, and service does not stop.
If you receive a notice that your service has been stopped because your tax settings do not match, restore service by updating your tax settings in Shopify and then selecting "Activate" in Mortar.
Restoring Service
Step-by-step
In Shopify, go to Settings > Taxes and duties.
Scroll down to Additional configuration.
Make sure Include sales tax in product price and shipping rate is turned off.
Off = Tax exclusive, taxes are charged separately from the price
On = Tax inclusive, taxes are included within the price
Open Mortar and select “Activate” in the top-right corner.
Additional links